Sinking gut feeling.

Have you ever had that feeling where your gut goes up and down at the same time? That's what's going on right now. I got a call from someone who was telling me her husband passed away. He came into the office frequently, loved us all so much, etc. She was absolutely precious. She asked me to take him off our records. We hung up the phone. I missed her husband's name. I didn't want to ask for it again. But the phone dropped out JUST AS SHE SAID THE NAME. Oh my goodness. I feel absolutely terrible. If I asked for it, I didn't want her to think I didn't know who he was. I feel absolutely horrible.

It gets worse.

I get out our little telephone code book. "CALL TRACING". PERFECT! I'll just get the number, do a reverse look up, and voila. I figure out who called.

Wrong-o.

I do it, then come to find out it flags their number as a "HARASSING NUMBER".

Oh.
Great.